[fatnoah]

>Ticket shaping is super hard. I don't trust a non-technical PM to do it right, unless they happen to be experienced and/or have devs alongside them who are essentially just doing their job for them.

It is very hard. At my last gig, we got to a generally good state where the PMs were responsible for periodically outlining their overall "vision" to the team, which captured what we're building and why we're building it. In stories, PMs were made to be very focused on focusing on "what", not "how", and to provide the context for "why". That let the PMs stay out of technical details and let the Engineers use their brains to fill in gaps.

It took some pain and effort to get to that point, but once we got there, it worked very well.