[Arnt]

It's not better by all objective attributes. The attributes that have improved may be the most important ones (and God how I hated those FBI warnings), but Netflix customers complain about two things: Time spent browsing the library, and that they're unhappy with what they actually select (which is obviously partly their choice, partly Netflix' UI).

Put differently, I've worked for several streamers. One of them explicitly mentions its small library as a feature. Just 30 films, so you will not spend twenty minutes looking for something to watch. Those 20 minutes are a feature and Netflix is worse than many DVD shops were in that respect.

[sametmax]

I'm the first to agree the netflix UI has huge flaws.

It's still miles better than going to rent a VHS in a mall.

It's still miles better than buying a DVD online.

It's still miles better than having to download the movie on eMule.

And you do have a small library sample on netflix. It's your front page.

Now people either complain there is nothing to watch (front page not interesting anymore after a while), or too much too watch (the size of the entire lib is overwhelming).

Wait, what ?

Besides, honestly, when you have a full life, where do you get the time to exhaust the netflix offer ? How many hours of video a week must you consume to arrive at a stage where "there is nothing to watch on netflix" ? Because in that case, not only the $15 have been paid for a 1000 times, but also, again, the problem is clearly not netflix.

Which remains me I'm spending too much time on NH today, so, gotta go :)

[michaelt]

  Now people either complain there is nothing to watch
  [...] or too much too watch [...] Wait, what ?

If my kitchen is bare except for 200 lbs of rice and 200 lbs of onions, do I have too much food or not enough?

[Arnt]

Different people.

Nothing requires you to add apples and oranges in the same way as I do. Your most important feature may be my totally unimportant feature, and that's neither your fault nor mine. And as usual gripes are louder than happy purrs.

I was happy with the DVD shop I primarily used; the owner's selection was much better suited to me than Netflix' is. (No I'm not a Netflix customer, but I've used it in a professional capacity.)

[ConceptJunkie]

And it's still miles better than Hulu, who seem to have this compulsion to make their UI worse and less usable every 6 months or so.