[jfoutz]

There is also the point of familiarity. Those old cli apps were hard to learn but crazy fast. I recall much grumbling about replacing good, but hard to use tools with web pages back in the 90s. If someone spends a decade getting good at a system, they really hate it when the ui/ux changes. I think we’re a little quick to throw out crufty but well understood systems.

[rvense]

It also seems like most modern UX theory values discoverability and ease-of-first-time-use far more than ergonomics for everyday users. At my work the UX/design team often evaluate new features by putting people in front of them without telling them anything and expecting them to work everything out on their own (often while they're being watched). A lot of our product is something that our customers interact with many times per day, yet we don't spend 1% the time optimizing workflows for the people who know what's going on compared to what we do for first time users.