[SomeCollegeBro]

I develop an internal product that is currently used only by our companies service technicians, but the end goal is to release this to our partners for use outside of the company. Here is one of the biggest things I've learned about UX as a non-designer: watch people use your products, and be ready to accept failure. Let's say you've designed something specifically to be used a certain way. Then, upon user testing, 5 people deliberately use it a different, unintended way. This is YOUR mistake, not theirs. It can be hard to predict these type of things in advance, I've found. As a programmer, I tend to think about software a completely different way than a non-programmer (especially someone in a non-technical role). This often results in software that I think is simple, but turns out is non-intuitive and complicated.