[WeAreGoingIn]

When a company gets so big that it doesn’t have to listen to customer complaint, it’s time to go.

I had a great car repair shop with awesome care for customer. Gave you special care and nice deals. Well, because of great reviews they grew very much, rebuilt the shop and hired a lot of staff. The culture that made them successful was forgotten, the CEO had no insight in the employees so the experience as a customer deteriorated, hence left.

Lesson: don’t grow so fast that you forget what built your company in the first place.

Examples: Google, Facebook, etc.

[marapuru]

Well said and I completely agree. Unfortunately many people grew so dependent on their services. That they remain glued to the company.

[dvfjsdhgfv]

That's very true. In the early years we all loved Google. Good and fast searches, spartan interface, do no evil mantra... So different from AOL and Yahoo. Then, with time, it became a monster that you practically can't get away from even if you want.