[refurb]

Yet another great example of "race to the bottom" benefiting consumers. Not sure why it's used in a negative way all the time.

[pmiller2]

It's used in a negative way all the time because the people using it are usually on the losing end of the deal.

[thisisit]

Because eventually businesses wake up to the fact that they need to make money. And they do it by going the absurd route.

For example, online help is free but if you need to talk to a human being support, give us $10 a call or something. And while an average consumer might not be affected, people who are actually affected end up a nightmarish situation.

[refurb]

But that's just running a business poorly and you'll likely lose customers over it.