I was one of the people who wrote long support requests to you guys detailing how much I disliked the system you had in place. I really respect your forthrightness here.
Thank you, I need to explicitly call out our/my shortcomings if we want to improve as a company going forward. We are making big changes to the way we are doing things and a commitment to full transparency and having open and honest conversations with our customers are the biggest of those.