[cblock811]

Having worked for both companies in my old career this is unsurprising. Marriott has a history of changing things for the worse.

One great example is when they bought Ritz Carlton. They said they wouldn't change much, and then did a sweeping rebranding (changing a lot of internal verbiage, changing the 20 basics to the 12 service values, etc). A lot of the veterans felt like the brand lost a core part of its identity then.

Starwood's rewards program was award winning and pretty much everyone I knew considered it best in the industry. It's unfortunate that they bought such a great program and can't even integrate it with theirs. It's really sad and I can't imagine them salvaging it.