[tcas]

As a FBA 3rd party seller (my product shows up as Sold by <my company name> fulfilled by Amazon. I'm the manufacturer of my product and it's the only thing I sell on Amazon.) returns are a nightmare since Amazon controls them. Amazon never questions the customer beyond a dropdown box for the return and penalizes the seller of the product.

On my Shopify store I have a tiny return percentage and an almost 0% defect rate. On Amazon people buy my product, decide they don't want it, and mark it as defective to not have to pay a return fee. Either the units I sent to Amazon have a 50x higher defect rate than the stock I ship out myself, or people are cheating the system.

When Amazon decides your defect rate is too high they remove your listing.

[danesparza]

Just out of curiosity -- do you have free returns on your Shopify site? As a consumer I generally choose the sales path that will allow me the most pain free return if the product doesn't work out. I don't return often, but when I do -- I don't like a hassle.