[joshuatalb]

Whilst I recommend Revolut, be wary of the support. My card was stolen and I noticed that there had been several transactions on it, meaning somebody had been using it. Fortunately I have the push notifications turned on so I was alerted almost instantly.

When I got in touch with Revolut support, they needed a paper copy of the police report, along with several other documents from places such as ActionFraud (an organisation set up here in the UK to exclusively tackle fraud).

The police report took 2 hours to file, followed by a 2 week delay by Revolut to actually verify the claim and process the refund. Now, any other “bank” I’ve been with here will always refund you the money first and then resolve later.

This isn’t necessarily a criticism of Revolut, as I still use them very frequently but just a word of advice in case you’re used to the process, as I was.

[toomuchtodo]

Wow, I can’t even comprehend that much hassle to report a card stolen. American Express will deactivate my card and overnight me a new one in 5 minutes on the phone with customer service.

[tudorconstantin]

You can deactivate any Revolut card from your mobile app instantly (don't even have to call them).

What parent commenter was complaining about were the cumbersome procedures for refunds of fraudulent transactions. Given the worldwide distribution of their customers and the online only interactions with them, seem justified IMO.

[supermatt]

Its not just reporting it stolen - that is instantaneous with revolut (and you can do it in the app) - it is the refunding of fraudulent transactions on a stolen card that takes time.

[joshuatalb]

Reporting the card stolen is hassle-free and can be done from the app instantly. It's just the process to get the money refunded and back in my account.

[mrhappyunhappy]

Someone got a hold of my card number with Chase. I saw several thousands worth of charges. 5 minutes with Chase support got my card deactivated, account placed into fraud moderation and all the charges reversed within a few days (the process starting immediately). I was genuinely surprised at how well Chase handles fraud.

[nodesocket]

That's why you "pay" a premium for big US credit cards and banks. Trust, and when shit hits the fan, they will/should be there.

Somebody stole my Capital One card awhile back and racked up over $2,000 in charges. Capital One, instantly deactivated the card, sent me a new one, and reversed all the charges.

[fgonzag]

Capital one didn't eat those charges, the merchants did. They are the ones that get fucked

[usaphp]

> Now, any other “bank” I’ve been with here will always refund you the money first and then resolve later.

Not with Citibank. Had money widhdrawn from atm by someone who probably copied my card, it took them 2 weeks to investigate and they only returned money after the investigation was over. And I was their customer for 15 years...Citibank is the worst bank I dealt with so far