[fingerprinter]

I'd agree with this for amazon.com and consumers.

That still doesn't explain AWS v Azure or GCP which have similar (or better) services, more than competitive pricing and in Azure's case, waaaaay better support.

In fact, everything about AWS is typically worse. Perhaps AWS entered the 'no one ever got fired for buying AWS territory' even when there are a ton of better options out there. If that's the case, kinda sucks for devs who are stuck using their crappy services when so many others exist.

[sokoloff]

It would be hard for me to imagine better support than we get from AWS support. Yes, we're paying for enterprise support and that's not inexpensive, but the support itself is phenomenal.

We literally have AWS technical generalists on-site once a week and they bring in subject matter experts on specific topics/services as-needed, sometimes on-site, sometimes via video.

[jhwang5]

I think part of it is AWS still has the broadest feature set. Also, the "dev ex" part gets easier especially if you are using AWS services through its CLI, and not through the console.

Agreed that the console's UX violates almost every UX principle in terms of its use of signifiers, etc.