He's got another one out now, "Lab Rats", on how open offices and other trends are making office work miserable. (Not sure there's much on how unpredictable scheduling of retail workers is making their lives even more miserable, but some of the motives of management are at least broadly similar...)
Yes, Dan Lyons is hilarious. He had written a book about Jobs called "Options" that was really excellent, and of course he was the author of the Fake Steve Jobs blog.
I'm not sure he has a great personality, and went offtrack during the Linux/IBM/SCO fiasco, but man is he funny.