[larrik]

Stripe has bugs sometimes. I've personally submitted at least 5 that were verified by them as bugs, across all areas of their project. Most recently, they started generating phantom "subscription updated" events with nothing actually changed (which my system did NOT like).

That said, we've only been on Stripe for a year and a half, and they've made some real progress in that short time, even though I thought they were great before all of that. Compared to most of their competitors, they are still the best to work with.

For the future, there's also an IRC channel that you can reach out to for general help, in addition to the ways you tried.