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by phkahler
2773 days ago
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>> Everything happened for a reason, and that reason was usually hidden under multiple layers—for staff, customers, or me. I found I became motivated by avoiding reaction, and instead seeing that there was already a motivation behind every interaction, like boredom, anger, and ambivalence. Understanding these individual motivations provided clarity as to what needed to change to maximize team motivation. At the risk of over generalizing it sounds like you learned to empathize. Sounds like you found that to be a key to success! |
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