Another team that I know had the same problem, they were refunded apparently without problem. But this strikes me as shady... Are they hoping a significant number of clients will not ask for a refund?
That’s how this sort of play works. It’s about capturing a percentage who don’t notice - plus those who do notice but see their time as too valuable to justify spending the time to request a refund.
I believe It’s unlikely that anyone would ever welcome a totally unexpected charge to their credit card.
I believe It’s unlikely that anyone would ever welcome a totally unexpected charge to their credit card.