[jkaplowitz]

I haven't worked for Google since 2015, and I never worked for their PR department. I was just a rank-and-file engineer (and a rank-and-file tech lead for one small team near the end of my time there). If I worked for Google PR, my comments throughout this thread would have far less criticism of the company's messaging and branding than they do. :)

I'm still a fan of GCP as a suite of products and services, as much as I recognize many of Google's organizational failings and disagree with plenty of their product decisions in other areas of Google.

Google (including GCP) has been bad at external communication as long as I've paid attention, and that includes external communications around incidents. What actions are you referring to, beyond poor and confusing communication (i.e. words) around what is or isn't broken or fixed at what points during the incident? That's most of the problem I'm aware of from this incident.

With that said, part of the reason people notice GCP's outages more than AWS's is that GCP publicly notes their outages way more than AWS does. In other words, among the outages that either cloud has, Google much more often creates an incident on their public status page and Amazon much more often fails to.

My "reality of [...] GCP" comment was about the bigger picture of the cloud platform offering, not any one specific incident.