[shireboy]

This sounds great. How the hell do you get customers to buy into it though? I often wind up falling into this sort of situation with old customers once they're confident in my work and fairness. But for new customers, how do you tell them "don't worry about how much this will cost or how long it will take"? How do you build that in a contract?

[jaggederest]

I personally guarantee my work. If they don't like the work, I'll refund their deposit, revert the merge(s), and be on my way. I never bill for work that doesn't satisfy the client.

[shireboy]

Don’t some still balk at an open ended contract though? They have budgets etc that limit what they can spend.