[hn17]

Upwork is partially automated. They probably use market position to manipulate users. I had some bad experience and no communication also. When you register account, Upwork "moderates" your profile and "decides" if you can start to work with clients. They have some kind of automated moderation with percentage pass value. It's not working great. If you aren't using in your resume a lot of words that they think are marketable you will be banned as not being eligible for working with Upwork. They will send you e-mail with misguiding information that you aren't good fit for them in nice words and that you can reapply in the future. Reality is that some bad data processing took place. For many people reading such type of e-mail that they send can be offending (if not depressing in cases when they didn't get what happened). In my case I just added some more keywords and tags because I was almost sure what happened and resubmitted profile. After a couple of hours my account was Up and Working ;) No sorry or any other information from them - not a nice way of starting bussiness with a client.