[johnpython]

This is why GCP has no hope of ever taking significant market share from AWS. Google thinks they can treat their cloud customers like they treat users of their free services. Customer support and communication are essential.

[ernsheong]

As if something like this has never happened to AWS?

[greglindahl]

"like this" -- a failure of the service, or a failure of communication and customer support?

[ty_a]

Remember that time S3 went down and the only updates were on Twitter because the status page was hosted on S3?

[paulddraper]

Yes. When the AWS status page failed to accurately inform their customers for several hours, AWS used Twitter to ensure that there was communication with their customers.

What exactly is your point?

[pzh]

The S3 outage duration was only 4 hours.

[ascar]

I don't. But thanks for sharing, that's hilarious (for an unaffected person at least :D)

[topicseed]

Lol, is this real? If so, hilarious.

[ernsheong]

Both, I suppose.

[swedish_mafia]

Not effecting all regions no.

[halbritt]

I'm not sure about the market share, but I agree with the last two sentences.

...and I'm a happy GCP customer.