[marcinzm]

I appreciate all the effort you're putting in and I understand such situations can be stressful but user's having to depend on someone responding on hacker news for status updates seems really amateur for an organization the size of google.

[NicoJuicy]

The default is : https://status.cloud.google.com/incident/container-engine/18...

People who respond here could be employees of Google, caring about it and respond here because they know it.

What he can mention ( a lot of people are working on it) is what you can suspect when something is going down. All other cloud providers do the same.

[marcinzm]

The default you linked to has not been updated in 2 days... which is my whole point regarding having to rely on hacker news for any status updates.

edit: The default is also only about the UI issue and there's no issue tracker for the broader non-UI disruptions going on since Friday.

[Waterluvian]

Even an update of "no change" is tremendously valuable.

[trhway]

>really amateur for an organization the size of google.

There is a reason while Google have been having hard time making inroads in the enterprise cloud. Kind of impedance mismatch between enterprise and the Google style. That 2 stories like high "We heart API" sign on the Google Enterprise building facing 237 just screams about it :)

[rdtsc]

Strangely and sadly with gmail account blocking and other such issues HN and Twitter is often better way to get Google's support than to contact support.

[ben_jones]

As much as I love bashing big corps I see HN as a supplementary communication channel for products like GCP - its a luxury we get to access alongside normal customer support channels in the GCP console, twitter, etc.

[yeukhon]

Let me put it this way. HackerNews, or in fact, any news outlets are not official. Customers should be getting emails from Google and be informed on its official webpage to explain what's going on. You don't want your neighbor to tell you you owe taxes. You want the government to send a notice to you.

[thwy12321]

Critical service is failing, minimal information about why, but we should be so happy someone says a few sentences on here? For all of the engineering elitism coming out of google, Amazon is way more on their game across a number of products.