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by ogrisel 5709 days ago
xlvector has a blog on recsys that talks about a good but overlooked feature of those systems from a user point of view: the ability to have the user make fortunate discoveries while looking for something seemingly unrelated:

+ http://xlvector.net/blog/?tag=serendipity

I have no easy answer on how to quantify that myself but I guess the papers quoted by xlvector must be a good place to start.