[agibsonccc]

Disclaimer: Your concern is exactly what pays my salary. Take what I say with a grain of salt.

I typically see this attitude at the developer level, but the line of business never sees it like that. Devs don't have incentive to care about these things. They also just want to deal with the vendor.

What you sell is more "insurance" and a guaranteed timeline on bug fixes/releases.

As someone who supports OSS, why should you be able to demand I ship something on a certain schedule if you're not paying me? If it's a business transaction, then there's a contract and aligned incentives on both sides.

Taking this a step further, this is usually not enough which is why we then see open core business models like elastic search, gitlab, (and also my company skymind) selling a combination of support + licensing.