[Sharlin]

Yes!! I recently read about a new hospital wing or medical center or somesuch where they had – gasp – involved actual future users (ie. medical personnel and patients) already in the design phase! This was regarded as something revolutionary and almost unheard of.

I also read about a similar project, ostensibly designed using latest principles and understanding of hospital work, which unsurprisingly turned out to have a zillion papercuts and completely impractical design decisions. So, yeah.

[rustybelt]

I've been involved into several major hospital construction projects in the last ten years, including the design, construction, and move of an entirely new replacement hospital and including front-line staff in the design process is pretty standard practice. Getting humans to all like the same thing is hard.

[Scoundreller]

It could be that people are happier with something they were a part of building, even if it’s not better.

Though change can be difficult.

The very article posted that new functions in the EHR increased deaths by 0.11% per function in the first year, but then decreased by 0.21% per year.