[zaidf]

... but if I can't call them and reach them by phone to have a conversation, that is an immense disadvantage when I'm comparing one worker to another.

That's been my experience as a developer. I can credit so many deals to being the first guy to get on the phone with the client.

More likely there are many different segments in this market. I can easily see why some folks almost expect email. But I think I am going after a very specific segment of contractors/clients who like to get on the phone. It may or may not work the way I've implemented. We'll see.