[dragonwriter]

> Microsoft used to cut products that didn't get support questions.

That's a great way to encourage product teams to produce inadequate documentation.

[cpeterso]

I've read that Microsoft used to bill a product's support costs to the product's engineering team to encourage them to ship products with fewer bugs.

[dragonwriter]

So, you've got to design your product to have just enough support calls to not get canceled, but beyond that minimize them for budget reasons.

[chongli]

Or you just forget about trying to game your employer and just make a good product, satisfied that you're being paid an industry-leading salary and that you and your coworkers' stock options are going to make all of you into multi-millionaires.