[Brockenstein]

Not to mention but high status flyers make up like 80% of the airline's revenue.

Everyone else who flies once in a while, once every couple of years, who's trying to get the cheapest economy class ticket possible really doesn't amount to much individually. And it doesn't matter if you get mad and are never flying X airline again because you really don't make the airline enough money to worry about you. And someone else is never flying Y airline again and they'll fly X airline instead.

When I worked for an airline I heard every combination of I'm not flying A Airline for B reason you can think of. They're all the same. Just luck of the draw who you have a crummy experience with.