[snprbob86]

Well technically, I was informed of it. I got email alerts and stuff, but I was busy doing other things, so I didn't read them.

Users surely noticed, but Heroku definitely noticed before my users did. They're quietly working on a solution and I can quietly go about my day. If my users start complaining, I'll have time to talk to them; time I wouldn't have if I was neck deep in log spew.

Having run apps on my own servers before, I know what a pain in the ass it is to deal with downtime yourself. I'm not particularly good at it, so I appreciate having experts take care of it for me.

[absconditus]

Having experts be responsible for dealing with problems is not unique to "cloud computing".

[Goosey]

Not unique to it, but it is implicit in it. This matters. If you are at the size where you can't have a dedicated staff monitoring your uptime 24/7 than you are at the size where a cloud solution is going to be more responsive than what you can afford.

[kranner]

> to deal with downtime yourself. I'm not particularly good at it, so I appreciate having experts take care of it for me.

This is downtime coming from their infrastructure, not your app.