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by CaptSpify 2781 days ago
> Honest question: does this actually help you get what you're after faster?

For me, yes! Absolutely!

Having worked in a call-center before, there is a large amount of undeserved trust in their routing. I'm usually going to be transferred two or three times if I follow the phone-tree or not, skipping the phone tree just lowers my latency to those transfers.