[Boulth]

> Especially given that this project is what HN is supposed to be about - done by a lone hacker with help from volunteers, trying to create a different and hopefully better social media.

I've emailed the author of micro.blog once over some small technical issue with their bot and they were very responsive solving the issue within days. That's one of the best support experiences I've ever had. Usually big companies ignore or consider user reported problems as a non-issue.