[radoslawc]

Uber is definitely changing for worse when it comes to customer experience. I've been using uber for a long time. Practically since it was available in Poland, for a long time experience was quite good, last half year something changed and cars are messier and cheaper (Uber Select in Fiat Tipo, come on), but the worst and most infuriating thing is canceling rides. Here how it goes: very often I'm traveling for short distances away from city centers. Drivers don't see where's destination, only how far is pickup, so they pick up everything, and when pickup is far, and driving distance not so much, they either cancel (there's cancellation limit, from what one driver told me) or just riding around (they have to start driving in some time after pickup) so I'll cancel, this way they are getting money if I cancel after 2 minutes. To put this into perspective: I had to go to some meeting, it took me 47 minutes to get a ride, 4 drivers cancelled before I got one, that btw said is riding as hobby, because he likes to talk with people. And doesn't matter if it's UberX or Uber Select, same thing happens.

[icebraining]

You can request a refund when you're forced to cancel. I've never had one denied.

[alex__c]

Sure you can, but their point is valid: you don't care about the money, you care about getting a damn car ASAP.