[rasteau]

> I frequently have a driver who is obviously different than the one pictured in the app.

Do you continue the ride? Do you inform the company?

> Talk about an industry that needs regulation!

I infer that you use Uber/Lyft/etc despite your concerns. Why not instead vote with your wallet, and use one of those nice, government-regulated taxicabs?

[drb91]

I don’t know what my personal actions have to do with what I’ve observed—smells like ad hominem.

[jack9]

It sounds like you are an atypical user or distorting facts. No one I know (including ppl who have driven for these services) has ever experienced any of the problems you describe. I live in large metropolitan areas in the west coast.

[drb91]

I’m not sure why your single data point would affect mine.

[fierro]

well, you effectively said, "I don't know how this can be a surprise to anyone based on my single data point".