[hueving]

Agree that the md80s are noisy monsters, but really has very little overlap with customer satisfaction. <1% of Delta's customers are going to live close enough to an airport with Delta mad dog departures and even fewer of them will take noise at home into consideration for their satisfaction.

[oliveshell]

True— I was sort of venting and neglected to note that it wasn’t really related— but at the very least, I personally avoid flying Delta because it bugs me so much. It’s perhaps a silly reason, but it’s the truth.

Just a sample size n=1 though.