[jiveturkey]

one important thing you didn't state, was this $10k order typical for them, or especially outsized. another important thing, you didn't state how any discussion to date has already gone with the client.

anyway, no matter, you are in india, the client/customer is in canada? the amount is only $10,000 and you are a "very" small company? you have no practical recourse.

i'd even give small odds that the client is in fact scamming you.

regardless, good luck but in the face of an uncooperative client, you're out of luck.

many of the arguments here are around legal correctness, who is at fault, etc. but they fail to take into account that you are too small and the amount is too small and across international borders, for you to do anything about it. now if the amount were $100,000 you'd be able to pursue it.