[moviuro]

Banking standards here in the EU impose a 13 months period during which the sender (order sender) can ask for a full refund. Check your local rules. This has to be talked about with the respective banks involved (that of your client + the one that received payment), as I believe you can't do anything anymore.

Next time, use more than one communication channel (Facebook, phone, signal, telegram, whatsapp... anything, really)

You should also see with your domain registrar and mail provider what happened.

[milanmot]

My domain and email provider is GoDaddy. Unfortunately, they said that they cannot do anything about it but still asked me to send IP email headers to their abuse team.

[runako]

> Banking standards here in the EU impose a 13 months period during which the sender (order sender) can ask for a full refund

Is this really true? Do EU bank transactions really take 13 months to fully clear?

[moviuro]

No, they don't take 13 months to clear. The idea is to protect the payer (the one losing money) from either their human error, or an unlawful debit.

See https://www.europeanpaymentscouncil.eu/what-we-do/sepa-direc... .

[dkersten]

Is that for “direct debit” only or all transactions?