[raiyu]

We have an entire fraud and safety team whose sole purpose is to deal with these situations. Every account that is flagged is notified. Every account is communicated with and there are always replies sent. Unless a droplet is actively being malicious, such as sending out a DDoS attack, or performing some other sort of determined malicious activity, there is absolutely no interruption in service. The account is locked so that the account can not create more resources, but there is no disruption to the underlying running resources such as droplets and otherwise. The intent here is to establish a dialogue with the user and determine if the activity is fraudulent or otherwise.

[plainOldText]

Thanks for chiming in. I’m very pleased to see you engaged with your customers/potential customers; especially in a high stakes community such as HN.

I’m not going to comment any more on this situation as I don’t know all the details, I do hope I won’t see comments of unhappy DO customers on HN in the future, as that would be a sign you guys are not up to expectations.

P.S. I have been a happy DO customer for years; thus far (: