[fishnchips]

Making decisions based on a single event is risky. One could even argue that an event of this magnitude is likely to cause significant improvements in reliability. And you just paid the price for that as a user, so unless they keep failing repeatedly, you may be better off sticking with them.

[zzzcpan]

> One could even argue that an event of this magnitude is likely to cause significant improvements in reliability.

Doesn't happen in practice and usually the whole thing is just blamed on "process" with subsequent "process changes".