[QuantumGood]

In many situations, people benefit from working together. Skill at connecting with people accrues benefits to the persons with that skill. Of course, more simply, management wants:

• Visitors with unique needs or problems checked for; • Visitors who prefer interaction made more likely to be repeat customers; • Determination of employee skill level at interaction; • A touch point for visitor questions or concerns; • Business branded as being interested in their customers; • Control over setting of social morays; • etc. etc.