[mseidl]

I'm a German that lived in the USA for a while, and now that I'm back, at first the customer service was pretty bad in Germany. But I like it now. It can be pretty bad where you might have to beg the sales guy to take your money, but not being bombarded by sales people or way too much bs talking. When I was back in the US, I rented a car, and I didn't really say anything much just answered her questions, I didn't solicit any small talk but she wouldn't shut up about her life. It's like "just give me the car!!!"

[jaclaz]

I guess it depends, I worked a short bit of time in Berlin (construction project) and among other things I was somehow the "procurement guy" even if my German is far from being good enough (we had a couple interpreters anyway).

I remember distinctly some "queer" conversations with suppliers, we had German engineers and of course approved and compliant to norms projects, in other countries if you called a hardware supplier asking for (say) 1000 hex bolts, 16 mm (M16) diameter, 100 mm long, class 8.8 grade, zinc, nach DIN 931, they would simply state if they had them available and how much they would cost, while in Germany there was always the question "What are you going to use them for?".

They were ( mind you I appreciated it, even if sometimes it was excessive) wanting to make sure that we were asking the "right" product for the intended use, and in many cases (that was waay too many years ago) we had to fax them parts of the projects so that they could make sure before even telling us if they could provide the goods.