[stuartd]

relentless about user research

You're not kidding there. Every single time I go to do PAYE I get the same survey questions, even though (when I can be bothered) I tell them they could improve the site by .. not showing me the same survey every time.

[jon-wood]

In fairness I'm pretty sure GDS haven't taken over PAYE yet, so they can't really be blamed for that.

[flooq]

GDS don’t actually take over many services. It’s HMRC’s responsibility to update their services to meet GOV.UK standards.