[ryannielsen]

From Apple's own two-factor account support documentation:

"While [Apple Support] can answer your questions about the account recovery process, we can't verify your identity or expedite the process in any way."

Even if you manage to confuse a support agent, they cannot do anything to speed account recovery or be socially engineered into account compromise.

https://support.apple.com/en-us/HT204921

[joombaga]

CAN and CAN'T in this kind of documentation should sometimes be interpreted as WILL and WON'T, or HAVE BEEN TRAINED NOT TO.

[duskwuff]

A friend of mine used to work in Apple's account security phone department, and can confirm that they really do mean CAN'T. Support techs can view a few bits of information that aren't displayed to the user, but cannot change anything.