[aeden]

They have a sort of FAQ on their shop page that provides info about this: https://thehelm.com/pages/shop

See under the question: What happens to my email if my power or Internet service goes out?

[asprouse]

Odd that they hide their FAQ in the shop page and hidden below the fold on a 13" screen. I looked everywhere but there. You'd think you most customers would want their questions answered before buying.