[otterley]

The main point of contention here is what representation is being made when a customer tells United what origin and destination airport they want a ticket for, and whether the customer is intentionally misrepresenting their true intent by specifying a different destination airport than the one they actually intend to fly to. The fact that there’s even an argument here that no misrepresentation is being made, in light of my legal training and experience, I find pretty ludicrous.

It’s well known in contract law that the terms of a contract are determined objectively, as a hypothetical reasonable person would interpret them, not subjectively. Courts are understandably loath to try to divine the actual intent of the parties. See, e.g., Winograd v. Am. Broad. Co., 68 Cal. App. 4th 624, 632 (1998)).

I’m sure United can figure out what the price difference would have been under the particular circumstances of the case. If not, a court will make a determination of damages based on the facts provided by the parties.