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by otterley
2801 days ago
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The declaration of intent is made before the stopover city is revealed to the prospective buyer. You don’t get to specify a stopover city when you select your origin and destination; only after those are entered is the routing revealed to the customer. |
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Airlines can’t have it both ways: if they wanted to, they could make customers pony up a “trajectory abandonment” deposit, or force customers through an interstitial in which they explicitly agree to extra charges, or something similar, but they want the financial/competitive advantage that comes with the customer not having any worries (i.e. being clueless) about being charged for missing or not taking a connection.