[adamkittelson]

They're really struggling with delivery logistics though. I was scheduled to pick up my Model 3, which will be my 3rd Tesla, this Wednesday.

I've been hounding them for my bill of sale because the bank needs it before they'll send a check. I called the local delivery center again this morning and they informed me they gave my car to another customer. They didn't bother to let me know about this or the home office so they could begin looking for another VIN to assign to me. Apparently I was just supposed to show up on Wednesday and find out they didn't have a car for me then. I've also already taken out insurance for the VIN they gave me and provided it to my bank so now I have to redo all that whenever they get around to giving me another VIN and hope they don't give that car away too.

My first two delivery experiences were great but now I'm starting to think I'd get a better experience working with a traditional dealership.

[ryanhuff]

I suspect as they fix one issue (production, etc), the next in line becomes the bottleneck. Now it’s delivery logistics, but once that’s fixed, it will become service, which already seems to be straining.

[threeseed]

Companies around the world are building, shipping and supporting products simultaneously.

Really confused why Tesla can't do the same.

[Kliment]

The way I understand it what the previous poster was saying was that they're building a high-volume pipeline which is likely to have issues as it's new to them, and the delivery issues can't show until there's sufficient volume coming in from manufacturing, and the service problems can't show until there's sufficient volume of vehicles delivered.

[Latteland]

Tesla doubled their production last quarter, and everything else needs to double, and they are having trouble. The reason 'other car companies' can do better is because Ford or Porsche are stabile companies, with a slow change in the number of vehicles over time. They are more organized than tesla for sure, and they know how to change manufacturing lines when a new model comes out, way better than the young pup tesla.

But ford doesn't double production every quarter like tesla is doing now; one model might change but overall production, sales, support staff doesn't change. Ford has some amount of slack available, but I doubt they could double production from one quarter to the next and just be okay. At least tesla has shown their delivery was not up to the job. The factory is handling it, but struggling.

Anyway, if I got a new car, tesla or now, I'd want it to be well made and for there to be enough salespeople and support and finance and repair staff to handle me - tesla is sucking wind trying to handle all the new customers. At the same time, they are also on full production of new supercharging stations all across the us and the world.

[paulornothing]

Well hopefully that's the exception and not the rule. I mean you end up needing the VIN for everything (which was news to me but mine didn't change). My delivery pickup was great with the exception of sitting in the waiting room for a half hour to get my car. During my delivery date they had 100 deliveries scheduled.