[istjohn]

Not OP, but I've had much success with making complaints to my state's Attorney General Office. I wrote about my experiences in a LPT [1] recently. Some states' Attorney Generals are more helpful than others, but in Ohio, any resident can make a consumer complaint in a few minutes online, and in my experience, businesses big and small suddenly take your greivances very seriously once the AG's office is put in the loop.

[1]-https://www.reddit.com/r/LifeProTips/comments/9ci4qe/lpt_get...

[Rjevski]

Does anyone know if there's anything similar for the UK? As far as I know there's small claims court but that would only work if you can demonstrate monetary loss or damages which would be tough in this case.

[adw]

Raise a case with the Information Commissioner's Office.