[code_duck]

This is a much better tactic than the worst thing you can do, which is pretend you know and then use a wrong name. I lost a decent retail account by calling an owners friend ‘Ashley’ when she was really ‘Melissa’ when I met them at a party 3 months after initially meeting them at a trade show.

[mhale]

Yeah, I struggle with this. Often when I see someone my brain doesn't present single name match, more often I have a list of potential matches in my head. e.g. "Scott or Rob" -- so I'm forced to just go with one, or avoid saying any name at all. I've gone for it and botched a name before and it was truly embarrassing. Often given a few seconds I can recall with certainty. It's the one-the-spot instant name recall that is difficult for me.

[asknthrow]

Harsh. I've seen this happen many times and on every occasion it's been taken light-heartedly/no offence/whatever. I think you were incredibly unlucky.

[code_duck]

Yes, these individuals turn out to be rather snobby, you could say. Not people I’d endorse as friends or business partners on a personal level, but, it’s business and it’s worth knowing how to not lose customers, even if not means coddling them.