[rasz]

What really happened is Apple was forced to replace your device, because they

1 sold defective devices in the first place, hence 'battery replacement' program aka lets do something after ignoring years of public pressure, but just before big lawsuit comes (famous Fight Club recall equation).

2 designed products and procedures in such a way as to minimize the ability of repair by non specialized technical personnel. Glued parts, sneaky short holes and different length screws, LCD screens blowing backlight circuit if you unplug them without unplugging battery first, etc.

[ectospheno]

If I get a new device for $29 then why exactly should I care?

[rasz]

The only reason you are getting new device is because Apple was caught yet again with factory defect. It isnt a charitable gift, its their obligation.

[syshum]

Consumers like you are why Apple will continue to rip people off and only respond when their is a threat of a Class Action lawsuit like they did with the batteries

You should care because one day the issue you have will not impact thousands of customers and.or will not raise to the level that a class action lawsuit would be possible and you will be one of the thousands of people that have been screwed over by Apple's business practices...

I am sure this will fall of deaf ears though hopefully you will remember your attitude on this day when you are standing in front of a "Genius" refusing to help you