[rococode]

It really depends on your budget for context. If you're running a solo side-project where your database costs are $5-15 a month, paying more than double that just for basic support is a big pain. The cost of support for a single service might end up being more than the total cost of the rest of your stack (VPS/DB/Domain). If you're at a business then sure, $30 a month is no big deal.

[CleanShirt]

Basic support is free. You pay more for better response times and more users being able to open cases. Having said that it is expensive at business level. 10% of your spend if you want the sort of response times you need in production.