[tyingq]

I agree. When Verizon sold off large portions of their FIOS network to Frontier, they took away several movies I had purchased. No refund, no apologies, they just took them away and refused to do anything. It wasn't enough money to motivate me enough to do more than call and complain 3 or 4 times. So they won. I did switch to another provider, but that meant I lost the rest of the movies. Sigh.

[nradov]

In general this is what class action suits are for. If a bunch of plaintiffs each suffer small losses they can join together to sue a defendant, whereas it wouldn't have been practical for any single plaintiff to sue individually.

In this particular case Verizon may well have put some weasel words in the contract you agreed to that allowed them to take away what you paid for.

[s73v3r_]

And this is why I don't think those clauses should be valid. There's no way to negotiate with Verizon over that; it's take it or leave it. Either you accept that they can take things away without recourse, or you don't get anything.