I can elaborate. If you encounter any problem with your Piexl phone you will have to interact with their customer support which is woefully under-equiped to support customers.
If you happen to fall off of their four state flow chart, you can expect extended calls with lots of words, but no action.
They will send you a refurbished phone, but ask you to secure delivery for the phone at the price of a new phone. They won't allow you to return your phone, they can't send you a new phone overnight, even if you offer to pay.
If they make a mistake in their system, they won't be able to fix it.
The entire customer support system feels like it was built for support reps that don't trust customers, by product managers that don't trust support.
If you happen to fall off of their four state flow chart, you can expect extended calls with lots of words, but no action.
They will send you a refurbished phone, but ask you to secure delivery for the phone at the price of a new phone. They won't allow you to return your phone, they can't send you a new phone overnight, even if you offer to pay.
If they make a mistake in their system, they won't be able to fix it.
The entire customer support system feels like it was built for support reps that don't trust customers, by product managers that don't trust support.